Take care of your customers with love – studiolution takes care of the rest!
The customer file is the central source of information about your customers. Not only can names, addresses, e-mail, etc. be recorded here, but also, for example, all past customer visits can be seen in the appointment history – and what exactly was billed.
In addition, there are two comment fields for each customer, which you can fill in as you wish with, for example, color mixes or allergies, preferences, etc.
In addition, you can see at a glance what your customers are worth – in total or per visit – completely automatically. This makes it easy to decide whether you should give your customers another cup of coffee or rather two 😉
Your customers are your assets and the better you take care of your customers, the more will. Often, “taking care” is not so easy, because either the customer data is not available or there is not enough time to do effective marketing.
studiolution makes marketing easy and in many areas even automatic. For example, the system reminds you of your customers’ birthdays, or even better – it sends automatic birthday greetings via SMS.
Where does the data come from?
A lot of your customers’ data is automatically collected by the system and output to the customer file. This includes, for example, all appointments or sales in the past. But data such as name or cell phone number can also enter the system automatically, so to speak – namely through the online appointment booking of your customers.
The system automatically assigns them to a date so that your customer file is always in order. All things that happen around your customers are stored and can be used by you to prepare sales talks or even to do marketing. For example, you can send an e-mail or SMS to all customers who have not been to your site for 180 days or whose sales average more than €80 per visit.
Customer file app
Customer information is even more readily available in the store via the app, and the integrated SelfService allows your customers to
The user can enter their master data, preferences, images or even medical history information completely independently on the tablet.
The data is automatically synchronized with your studiolution access, so that all information everywhere,
are available at the same time. By the way, studiolution access is also a prerequisite for using this app.
To request additional information from your customers in SelfService, you can set the following options in the app settings
define a questionnaire and define single, multiple or free text answers for each item.
By the way – the information entered by customers for this purpose is currently only available in the app.
You can download the app for free for Apple and Android: