{"id":64831,"date":"2018-06-07T13:46:24","date_gmt":"2018-06-07T11:46:24","guid":{"rendered":"https:\/\/www.studiolution.com\/faqs\/"},"modified":"2024-01-23T17:53:52","modified_gmt":"2024-01-23T16:53:52","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.studiolution.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto with_img parallax_ver\"><div class=\"l-section-img\" role=\"img\" data-img-width=\"1900\" data-img-height=\"400\" style=\"background-image: url(https:\/\/www.studiolution.com\/wp-content\/uploads\/2023-07-FAQ-header.png);background-repeat: no-repeat;background-size: auto;\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image header align_none\" id=\"header\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"216\" height=\"319\" src=\"https:\/\/www.studiolution.com\/wp-content\/uploads\/studiolution-FAQs.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.studiolution.com\/wp-content\/uploads\/studiolution-FAQs.png 216w, https:\/\/www.studiolution.com\/wp-content\/uploads\/studiolution-FAQs-203x300.png 203w, https:\/\/www.studiolution.com\/wp-content\/uploads\/studiolution-FAQs-102x150.png 102w, https:\/\/www.studiolution.com\/wp-content\/uploads\/studiolution-FAQs-34x50.png 34w, https:\/\/www.studiolution.com\/wp-content\/uploads\/studiolution-FAQs-20x30.png 20w, https:\/\/www.studiolution.com\/wp-content\/uploads\/studiolution-FAQs-54x80.png 54w\" sizes=\"(max-width: 216px) 100vw, 216px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><!-- Row Backgrounds --><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_custom\" style=\"height:40px\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"b57b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-b57b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What do I need to be able to use studiolution?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-b57b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>All you need is an Internet connection and you can use studiolution conveniently from various end devices, such as a PC, Mac or laptop, even from the comfort of your own home. Additional devices such as receipt printers, <a href=\"https:\/\/www.studiolution.com\/nl\/toebehoren\/\">cash drawers<\/a>, barcode scanners and EC devices can be easily connected. This keeps you flexible, you don&#8217;t have to commit to any specific hardware and your wallet is happy too \ud83d\ude42<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c6c0\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c6c0\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How is payment made?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c6c0\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You pay once for the entire term (depending on the tariff) by direct debit. You can find an overview of our <a class=\"page-link\" href=\"\/#preise\">prices<\/a> on the homepage. Each employee is charged \u20ac2.50 per month (net) &#8211; but only from the second employee onwards. This means less than one latte per month per team member \ud83d\ude09 Incidentally, there are no additional costs from the eighth employee onwards (employee flat rate).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"s7eb\"><button class=\"w-tabs-section-header\" aria-controls=\"content-s7eb\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Where is the data stored?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-s7eb\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>studiolution is developed in Germany. Our servers are also located in a data center in Germany (Bavaria). All data is transferred in encrypted form.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o916\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o916\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I still have customer data from another system. Can I import these from you?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o916\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Of course &#8211; and free of charge! We are happy to help you with this, e.g. with an Excel template. Just talk to us about it.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"aa3b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-aa3b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What are the advantages of a &quot;cloud solution&quot;?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-aa3b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>studiolution is web-based. This means you can log in anywhere in the world (on vacation, from home, etc.). Several people can be logged in at the same time. You can also operate two or more computers in your store, for example, in order to be able to cash in and enter appointments at the same time. If you catch a virus or your hard disk breaks down, your data will be preserved. This doesn&#8217;t work with a local installation &#8211; and the tax office wouldn&#8217;t care if the hard disk was broken.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wb63\"><button class=\"w-tabs-section-header\" aria-controls=\"content-wb63\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Which browser do you recommend?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wb63\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We recommend <a href=\"https:\/\/www.mozilla.org\/de\/firefox\/new\/\">Mozilla Firefox<\/a>, <a href=\"https:\/\/www.google.de\/chrome\/index.html\">Google Chrome<\/a> and Safari for Apple users.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ac9d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ac9d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I continue to use my current EC device?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ac9d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes &#8211; studiolution works with all EC devices where you can manually enter the amount to be paid into the device &#8211; and that almost always works \ud83d\ude42<\/p>\n<p>Even better: we also have studiolution Pay Terminal. Our terminal runs via our interface and is fully integrated into studiolution. This makes cashiering, closing and bookkeeping much easier and saves nerves. More information about studiolution Pay Terminal can be found <a href=\"https:\/\/www.studiolution.com\/nl\/sl-pay-terminal\/\">here<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"gdcd\"><button class=\"w-tabs-section-header\" aria-controls=\"content-gdcd\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Does studiolution have a TSE?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-gdcd\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>studiolution uses a cloud TSE. We have connected the provider fiskaly GmbH to our systems. Fiskaly has all the necessary TSE certificates.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6639f5899c839\" data-id=\"6639f5899c839\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6639f5899cb56\" data-id=\"6639f5899cb56\" data-height=\"60\" data-height-mobile=\"60\" data-height-tab=\"60\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3 style=\"text-align: center;\">Your question is not included?<\/h3>\n<\/div><\/div><div class=\"w-popup w-btn-wrapper align_center\"><button aria-label=\"Contact us!\" class=\"w-popup-trigger type_btn w-btn us-btn-style_3\"><span class=\"w-btn-label\">Contact us!<\/span><\/button><div class=\"w-popup-overlay\" style=\"background:rgba(0,0,0,0.85);\"><\/div><div class=\"w-popup-wrap layout_default\" style=\"--title-color:var(--color-content-heading);--title-bg-color:var(--color-content-bg-alt);--content-color:var(--color-content-text);--content-bg-color:var(--color-content-bg);--popup-width:600px;--popup-padding:40px;\"><div class=\"w-popup-box animation_fadeIn closerpos_outside with_title\"><div class=\"w-popup-box-h\"><div class=\"w-popup-box-title\">We are happy to help!<\/div><div class=\"w-popup-box-content\"><p>Simply call: +49 (0)911 13 13 35 18 or write an e-mail: <a href=\"mailto:service@studiolution.com\">service@studiolution.com<\/a><\/p>\n<\/div><\/div><\/div><div class=\"w-popup-closer\"><\/div><\/div><\/div><div class=\"w-separator size_large\"><\/div><div class=\"ult-spacer spacer-6639f5899cf1a\" data-id=\"6639f5899cf1a\" data-height=\"60\" data-height-mobile=\"60\" data-height-tab=\"60\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult_row_spacer\"><div class=\"ult-sticky-anchor\"><div class=\"ult-sticky-section ult-sticky \"  data-stick_behaviour= 'stick_permanent' data-lr_position= 'right' data-lr_value= '0'  data-sticky_position= 'bottom' data-mobile='yes' data-support='no'><div class=\"w-btn-wrapper align_right\"><a class=\"w-btn us-btn-style_5 us_custom_0c978d14\" href=\"https:\/\/www.studiolution.com\/kontakt\/\"><span class=\"w-btn-label\">Write us an e-mail!<\/span><\/a><\/div><\/div><div class=\"ult-space\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"What do I need to be able to use studiolution?All you need is an Internet connection and you can use studiolution conveniently from various end devices, such as a PC, Mac or laptop, even from the comfort of your own home. Additional devices such as receipt printers, cash drawers, barcode scanners and EC devices can...","protected":false},"author":1,"featured_media":61509,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.studiolution.com\/en\/wp-json\/wp\/v2\/pages\/64831"}],"collection":[{"href":"https:\/\/www.studiolution.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.studiolution.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.studiolution.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.studiolution.com\/en\/wp-json\/wp\/v2\/comments?post=64831"}],"version-history":[{"count":5,"href":"https:\/\/www.studiolution.com\/en\/wp-json\/wp\/v2\/pages\/64831\/revisions"}],"predecessor-version":[{"id":64976,"href":"https:\/\/www.studiolution.com\/en\/wp-json\/wp\/v2\/pages\/64831\/revisions\/64976"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.studiolution.com\/en\/wp-json\/wp\/v2\/media\/61509"}],"wp:attachment":[{"href":"https:\/\/www.studiolution.com\/en\/wp-json\/wp\/v2\/media?parent=64831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}